Bamboo Solutions Corporation appreciates your interest in our products or services and your visit to our web site.
You can visit this web site to read general information about our company and our products or services without revealing any personal information. The information we collect includes:
- Name and geographic location of your Internet Service Provider
- Type / version of browser you are using (i.e. Firefox 1.X or Internet Explorer 6.X)
- Computer platform you are using (i.e. MAC, Windows XP, Windows NT)
- Web site that referred you to our site
- Pages you visit in our site
- Date and time of those requests
- Length of time you spend on our site
- Page from which you exit our site
- Errors that occur on the site
We use this information to generate statistics relating to overall site activity and functionality.
In several sections of our site we offer additional, detailed content on our products or services. In order to gain access to these sections, you are asked to provide information regarding:
- Who you are
- The company you work for
- Contact information
- Your needs or requirements
It is your option to provide the information requested; however, without this information, access will not be granted to the additional site content.
The information you provide is used to:
- Understand the people and companies accessing our web site
- Improve the web site
- Respond to specific requests you have made
- Improve the products or services we offer
Given the business nature of information we provide on our web site, a representative may contact you to follow up. The information you provide is used solely by Bamboo Solutions; it is never provided to any other company.
We use IP addresses to analyze trends, administer the site, track users’ movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites. IP addresses may be used in fraudulent charge investigations.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy at Bamboo Solutions, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
This web site contains links to other sites. Please be aware that Bamboo Solutions is not responsible for the privacy practices or content of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our emails we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, please send an email to our customer service group with your request and the e-mail address you used to create your account. You may reach us at: sales@BambooSolutions.com
Your account information is password-protected for your privacy and security. We use industry-standard SSL-encryption to protect data transmissions in certain areas such as our shopping-cart and account pages.
We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Service representative) are required to sign non-disclosure agreements before being granted access to personally identifiable information, and are required to lock their computers when they leave their station.
All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment. If you have any questions about the security at our website, you can send an email to: sales@BambooSolutions.com.
CORRECTING AND UPDATING PERSONAL INFORMATION
You can add and update new information on your account page of our site. You can also modify your login information and opt out of newsletter delivery.
Opt-out Instructions. Users who no longer wish to receive our electronic newsletter or promotional materials from our partners may opt-out of receiving these communications by changing the settings in your account page. Users who no longer wish to receive catalogs and other special announcements via mail can send a letter to us at Customer Service, sales@BambooSolutions.com. It may take up to ten days (10) days for your opt-out choices to be fully effective for electronic or e-mail messages and up to ninety days (90) for physical catalogs. Our systems require time to update we reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email.
FAIR CREDIT BILLING ACT
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you feel that your inquiry has not been satisfactorily addressed, you should contact TRUSTe, an independent privacy organization.
If you have questions or concerns regarding this statement, you should first contact us at firstname.lastname@example.org.